Census Reporting Indonesia
Introducing a new online-self reporting (Lapor Diri) system for the Consulate General of Indonesia in Vancouver, CA. Targeting to increase the efficiency of outreach, services and interaction between the Consulate and citizens aborad.
Role
User Research, Interface Design, Content Design
User Research, Interface Design, Content Design
Team
Kelly Hady, Joshua Lukman and Chelsea
Kelly Hady, Joshua Lukman and Chelsea
Duration
10 Weeks, Fall 2022
10 Weeks, Fall 2022
Client: Consulate General of Indonesia
The consulate General of the Republic of Indonesia (KJRI), is the Indonesian embassy located in Vancouver. The consulate’s mission is to spread information regarding immigration, health and emergency issues.
Final Deliverables
Mockups
Journey Framework
Poster & Handouts
Design Opportunities and Focus
Redesign the website and improve the client’s outdated design
Streamline consulate’s social media communication
Improving Consulate outreach to students and Indonesian citizens
User Research
Goals
Wishes to finish her documents properly for her passport renewal in order to continue her studies in Canada.
Wants to prioritise and focus on her assignments rather than being worried about her application process.
Knowing that she can rely on the Consulate if theres any national emergencies.
Wishes to finish her documents properly for her passport renewal in order to continue her studies in Canada.
Wants to prioritise and focus on her assignments rather than being worried about her application process.
Knowing that she can rely on the Consulate if theres any national emergencies.
Barriers
Website is inaccessible via web, loading is slow and navigation is complicated.
Her parents keeps on asking the consulate about the wellbeing of their daughter and how to give them support.
Website is inaccessible via web, loading is slow and navigation is complicated.
Her parents keeps on asking the consulate about the wellbeing of their daughter and how to give them support.
Activities
Frequent online shopper looking for trendy fashion pieces and apartment decor
Loves to try out new restaurants, cafés and dessert shops
Watches TV shows during her downtime after schoolwork is done
Frequent online shopper looking for trendy fashion pieces and apartment decor
Loves to try out new restaurants, cafés and dessert shops
Watches TV shows during her downtime after schoolwork is done
User Journey
User Journey from the user personaInitial Concerns
Request Passport Status
User get impatient about their application statuses and would like to know when they are finished so they can make future plans.
User get impatient about their application statuses and would like to know when they are finished so they can make future plans.
Missing/Incorrect Documents
Users are finding it difficult to figure out which documents are needed for the application. This creates a conflict of communication and is more time consuming.
Users are finding it difficult to figure out which documents are needed for the application. This creates a conflict of communication and is more time consuming.
Missing/Incorrect Documents
Consulate General’s office finds itself in a difficult situation of keeping a track of their community abroad i.e do a population census of Indonesian citizens residing in Vancouver.
Consulate General’s office finds itself in a difficult situation of keeping a track of their community abroad i.e do a population census of Indonesian citizens residing in Vancouver.
User Workshops and Interviews
Inaccurate Data
Some entries are not entered correctly but system accepts errors anyway and does not detect.
Some entries are not entered correctly but system accepts errors anyway and does not detect.
Inefficient system
There is only a team of 6 people who manually check self report applications for all West coast of Canada
There is only a team of 6 people who manually check self report applications for all West coast of Canada
Design Opportunity
Upcoming seminar to be held in Victoria and Kelowna in the next two months
Upcoming seminar to be held in Victoria and Kelowna in the next two months
Problem Space
What is Lapor Diri ? (Self-Report)
Lapor Diri means self-report, this is where users who are residing outside of Indonesia are requested to report their current residence status and contact information for Indonesian census
Lapor Diri means self-report, this is where users who are residing outside of Indonesia are requested to report their current residence status and contact information for Indonesian census
Why target Lapor Diri ?
To increase the efficiency of the services provided by the consulate such as passport extension, emergency aids and other consulate services.
For instance, Maintaining and improving the line of communication between the consulate and the Indonesian citizens abroad in the case of emergency i.e. COVID-19
To increase the efficiency of the services provided by the consulate such as passport extension, emergency aids and other consulate services.
For instance, Maintaining and improving the line of communication between the consulate and the Indonesian citizens abroad in the case of emergency i.e. COVID-19
Initial Concept
Lapor Diri Application
This app would be an easier to access platform that students can go to and start their Self Report on their mobile phones.
Feedback from the Consulate
While it is a good concept, it wouldn’t be a cost effective solution in terms of labour and financial
This app would be an easier to access platform that students can go to and start their Self Report on their mobile phones.
Feedback from the Consulate
While it is a good concept, it wouldn’t be a cost effective solution in terms of labour and financial
lapor diri concept app
Reframing: Key Takeaways from the feedback
Looking back, we were presented several concept designs, after continuous back & forth interviews and discussion, our team gained an opportunity to present and reflecting on its results, we reframe our initial concept to be:
Focus on reducing inefficiency and manual labour by designing a cost-effective landing page or onboarding process that will be implemented in an upcoming seminar to educate Indonesians on how to correctly fill out a self-report application
Proposed Concept: Interactive Guided Onboarding
Guided Onboarding
A step-by-step interactive guide that acts also as a tutorial on how to do the self report process properly.
A step-by-step interactive guide that acts also as a tutorial on how to do the self report process properly.
Guided Onboarding desktop and mobile version
Landing Page
Landing Page
The landing page will act as an entry point for attendees of the Self report seminar to view and interact with the Self Report guide.
The landing page will act as an entry point for attendees of the Self report seminar to view and interact with the Self Report guide.
A guided simulation experience
of self-report
An onboarding process where the attendees can use during the consulate’s seminar by scanning the QR code displayed on the presentation material (banner, slides, etc.) at the seminar. The process will guide the user step-by-step as the follow along at the seminar
of self-report
An onboarding process where the attendees can use during the consulate’s seminar by scanning the QR code displayed on the presentation material (banner, slides, etc.) at the seminar. The process will guide the user step-by-step as the follow along at the seminar
Step-by-step tutorials
The Self Report guide will be interactive. All of the fillable sections and buttons are interactable where users can press and see a message that will guide them in filling out their own self report.
document uploading
After finishing the guide, users will have the opportunity to fill up the guide itself by clicking the “Report Now” button.
Guide completion page
Reflection
During our collaboration with the Consulate General of Indonesia, I had the valuable opportunity to engage in one-on-one interviews and workshops. These experiences taught me the importance of analyzing interview insights and understanding client needs to foster empathy-driven design. By strategically assigning responsibilities according to our individual strengths, our team cultivated a creative environment through regular meetings and open discussions. I am genuinely grateful to both our client and my team for this enriching opportunity.